Terms of Use

About Bosco

Bosco Health operates two products: the Bosco patient app (available on iPhone and Android) and the Bosco Health clinician dashboard (available at app.mybosco.com.au). Both are operated Bosco Health (ABN 97 188 711 415), Queensland, Australia.

Not medical advice

Neither the Bosco patient app nor the Bosco Health dashboard is a medical service or clinical decision support tool. All information displayed comes directly from what clinicians have written or entered. Bosco never adds to, modifies, or interprets clinical instructions. Always follow the guidance of your healthcare provider, and contact them directly if you have any concerns about your health.

Acceptable use

You agree to use Bosco only for its intended purpose. You must not:

• Use Bosco for any unlawful purpose
• Reverse engineer, modify, or tamper with the app or dashboard
• Attempt to interfere with the app's systems or analytics
• Use the app or dashboard in any way that could harm yourself or others
• Submit false, misleading, or harmful care plan content

Bosco Patient App

Your data stays on your device

All care plan data you enter into Bosco is stored locally on your device only. Bosco does not upload or transmit your care plan data to any server unless you accept a care plan from a clinician (see below). If you delete the app, your data is removed from your device. We recommend keeping a record of your care plan information separately in case you need to reinstall the app.

Reminders and notifications

Bosco can send reminders for the tasks in your care plan. Reminders depend on your device and its settings, and may not always arrive. For example if your device is switched off, out of battery, in a low-power mode, or if notifications are disabled. Bosco should not be your only prompt for taking medication or carrying out any part of your care plan.

Document scanning

When you photograph or submit a document or text to Bosco, it is sent to a third-party AI service (Anthropic) to identify and extract the tasks, dates and frequencies written in it. The extracted tasks reflect only what appears in your document. Nothing is added, inferred, or clinically interpreted. By using this feature, you consent to your document being sent to Anthropic for this purpose. Submitted content is not retained by Anthropic.

Accepting a care plan from your clinician

When your clinician sends you a care plan through the Bosco Health dashboard, you will be presented with a consent form before receiving it. By accepting, you agree to share the date the care avatar last completed a task with the clinician who sent you the care plan. This consent is your choice. If you do not consent, you will not receive the care plan through this method but can still use Bosco independently.

Patient progress snapshot

You may choose to generate a 6-digit snapshot code during an appointment to share the care avatar's last 30 days of task completion progress with your clinician. This is always your choice to initiate. The code expires after 15 minutes. By generating a snapshot code, you consent to the care avatar's progress data being temporarily accessible to the clinician who enters the code.

Anonymous analytics

Bosco collects anonymous usage data including task completion patterns and feature usage. No personally identifying information is collected. There is no user account and no identity of any kind is linked to this data. By using Bosco, you consent to this anonymous data collection. See our Privacy Policy for full details.

Bosco Health Clinician Dashboard

Accounts and access

Use of the Bosco Health dashboard requires creating an account with your name, email address, and associated practice or organisation name. You are responsible for keeping your account secure and for all activity that occurs under your account.

Patient nicknames, send history, and data responsibilities

When sending a care plan to a patient, you assign a nickname to identify them in your dashboard. A record of that send is stored in your account, including the patient nickname, the full details of tasks sent, the date and time of the send, and the patient's last active timestamp. You are responsible for ensuring patient nicknames are used appropriately and in accordance with your professional obligations and any applicable privacy laws. It is your responsibility as the clinician to ensure patients have consented to receiving care plans and sharing their activity data through Bosco. Send history is retained for as long as your account is active. Deleting your account will permanently delete all associated send history and patient records.

Care plan content responsibilities

By using the dashboard to create and send care plans, you confirm that you are a qualified healthcare professional acting within your scope of practice, and that the care plan content you submit is accurate and appropriate for the patient it is intended for. Bosco Health is not responsible for the clinical accuracy of care plan content entered by dashboard users.

Patient progress snapshot

The 6-digit snapshot code is generated by the patient and shared with you voluntarily during an appointment. You must not attempt to obtain or use a snapshot code without the patient's knowledge and consent. Snapshot codes expire after 15 minutes and must not be shared with any other party.

Subscriptions and billing

Paid dashboard plans are billed monthly through Stripe. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. Refunds are not provided for partial billing periods except where required by Australian consumer law.

Templates

Templates you create in the Bosco Health dashboard belong to you and remain accessible regardless of your plan tier. If you downgrade from Personal Pro to the free tier, your existing templates are retained and remain editable. You simply cannot create new ones until you are under the 3 template limit or re-upgrade. Templates are never deleted as a result of a plan change.

Availability

We aim to keep Bosco available and functioning well, but we cannot guarantee uninterrupted access or that the app will be error-free. We may update or temporarily suspend the app without notice.

Intellectual property

Bosco and all associated content, design, and code are owned by Bosco Health. You may not reproduce, distribute, or create derivative works without our written permission.

Limitation of liability

To the extent permitted by Australian law, Bosco Health is not liable for any indirect or consequential loss arising from your use of the app or dashboard, including loss of data stored on your device or any clinical outcomes. We strongly recommend keeping a separate record of care plan information.

Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.

Changes to these terms

We may update these terms from time to time, particularly as new features are introduced. We will notify you of significant changes through the app or by email. Continued use of Bosco after changes means you accept the updated terms.

Contact

Questions? Email us at support@mybosco.com.au.